Booking in for a service

Opening Hours:  Please take a look at the Opening Hours page.  I will give the address when booking you in.  For Collection/Return services I will arrange these for times outside of the normal Opening Hours.

Repairs:  If you are requesting a repair service, please use the Attachments section to upload any useful photos of the damage so that I can advise on the level of service required.  Final agreement on service will be done face to face during drop off.

Once the service is complete:  I will email, message or call you to let you know the service is complete.  I will request payment prior to collection and include the online payment details.  We can then agree a time for collection (generally during the Opening Hours but at other times by exception and always by prior agreement).

Snowboards:  Please remove snowboard bindings prior to dropping off with me (it's also better for your board to store it that way as it releases the tension your board is under - this can cause distortion of the board).  

Bags / etc: Please do not plan to leave ski or snowboard bags or other items with me (except by prior arrangement).  It is purely a question of storage space.

Surprises:  Please let me know at the time of booking how many sets of kit you would like serviced.  While I love the extra business of suddenly getting more skis/boards in, it does affect my capacity planning.  

Check your junk folder:  Please remember to check your Junk Folder of your email for messages from me.  This is as relevant at first contact as well as when I am sending payment details and notice that the service has been completed.